QR code survey
Stop being afraid to listen to your customers
Skiply’s survey terminals allow you to collect thousands of customer opinions to evaluate the quality of your services.
With QR code surveys and satisfaction polls, go further with users who are interested.
Find out the reason for any dissatisfaction, without fearing for your reputation, as negative comments are visible only to you.
Are they satisfied? It’s time to let them express themselves on social networks.
With the Ubiqod platform, set up QR code customer surveys in just a few clicks and benefit from exclusive features, such as smart redirection (see below), to present different content based on user satisfaction levels.
Get 100 free credits for every new account opening
Scan the QR code to test it live!
How do QR code satisfaction surveys work?
The principle: ask a simple question at each strategic stage of the customer journey: for example, on leaving a car maintenance workshop: “What did you think of the quality of the service? “. The rating system is based on web reviews (Trip Advisor, Google Maps, etc.).
You receive the content of the review by email. The customer can then be redirected to a page according to the rating left. You can also consult the statistics on the use of your QR code (number of scans / number of reviews left).
Provide a smooth experience for your customers
- The customer scans a QR code
- They leave a rating out of 5 stars
- They can leave a comment that only you can view, as well as their email
- They are then redirected to a page based on their response
Create your customer surveys in just a few clicks
- Select a site. For example: “Bordeaux shop”.
- Create a site. For example: “Bordeaux Store”
- Create a feedback type interface to configure your survey
- Create a QR code (QOD) type tracker and associate it with the site and interface previously created
You can also associate a connector, for example, to collect data in a Google Sheets spreadsheet
Improve your online reputation and sales
The QR code satisfaction survey system redirects users according to the score they give to your service. You can then direct them to the most appropriate action based on this score.
- An unhappy customer? Suggest that they leave a message and be contacted, then redirect them to a page containing a discount coupon, for example.
- A satisfied customer? Don’t make them waste time writing a review on the form, invite them to have it said on a public page, for example by leaving a review on your Facebook page.
The form protects you from negative public reviews.
Get 100 free credits for every new account opening
Frequently Asked Questions About QR Code Surveys
Why QR code?
Although it has been in existence since 1994, the QR code has been slow to catch on with the general public. Now, it is everywhere: for payment, to obtain a menu in a restaurant, and even for health certificates.
Smartphone manufacturers have understood this, and all integrate QR code readers into their devices. Customers with older models can easily install an app to scan the codes.
And NFC?
You can very easily use the URL provided by Ubiqod and write it to an NFC tag to offer a contactless experience to your users. No need to choose between the two technologies!
Is conditional redirection ethical?
Ubiqod is a tool for conducting instant QR code surveys, but is by no means an online customer review platform. You can think of it as the digital replacement for the “suggestion box.”
When someone has done their job well in real life (craftsman, delivery person, restaurateur…), it’s common for them to ask you to leave a testimonial on their Facebook page or even in their guest book. This is exactly what the QR code survey offers, in an automated way, when the customer is satisfied.
If the customer has a remark to make, you offer them a direct way to express it, allowing you to identify your areas for improvement. This won’t always prevent them from leaving a negative comment on a site afterwards.
Rather than paying companies to write fake reviews (a sadly widespread practice), we aim to promote a customer relationship based on the improvement of service quality, by encouraging authentic exchange.
