Improving the customer experience

Improving
the customer
experience

Make your customers
your closest allies!

Are you a public-facing organisation? Independent business, national brand, airport, hospital, private company, authority, school, etc.

Maximise customer satisfaction every step of the way to:

Encourage the loyalty of your different audiences

Generate additional revenue

+20%

SATISFACTION

+15%

REVENUE

-20%

COSTS

Source : Mc Kinsey and Company

Make your customers
your closest allies!

Are you a public-facing organisation? Independent business, national brand, airport, hospital, private company, authority, school, etc.

Maximise customer satisfaction every step of the way to:

Encourage the loyalty of your different audiences

Generate additional revenue

+20%

SATISFACTION

+15%

REVENUE

-20%

COSTS

Source : Mc Kinsey and Company

Unlike with annual satisfaction surveys, where results take time to arrive and it is hard to learn operational lessons, Smilio terminals enable “on-the-spot” evaluation of the satisfaction of all your audiences.

Permanent scenario:

CUSTOMER OPINIONS IN REAL TIME!

CUSTOMER OPINIONS IN REAL TIME!

Unlike with annual satisfaction surveys, where results take time to arrive and it is hard to learn operational lessons, Smilio terminals enable “on-the-spot” evaluation of the satisfaction of all your audiences.

Permanent scenario:

Collect the opinions of your purchasers and non-purchasers

Cover all your points of contact, throughout the customer journey

Monitor your performance and manage your teams, determine your weaknesses and training needs

Test and validate the areas for improvement using proven figures

Share your results with your customers and employees to encourage their loyalty

Collect the opinions of your purchasers and non-purchasers

Cover all your points of contact, throughout the customer journey

Monitor your performance and manage your teams, determine your weaknesses and training needs

Test and validate the areas for improvement using proven figures

Share your results with your customers and employees to encourage their loyalty

Skiply borne de sondage Smilio S 4 pouces deux questions

All of our terminals have been specifically designed to help you interact effectively with your targets.

They have a high-performance antibacterial treatment that provides protection against the spread of bacteria and effectively complements standard hygiene procedures.
A comprehensive range of display units means that Smilio terminals can be very easily positioned in your flows to achieve record voting levels.

Discover the Smilio S range

All of our terminals have been specifically designed to help you interact effectively with your targets.

Borne de sondage Smilio S 4 pouces 2 questions

They have a high-performance antibacterial treatment that provides protection against the spread of bacteria and effectively complements standard hygiene procedures.
A comprehensive range of display units means that Smilio terminals can be very easily positioned in your flows to achieve record voting levels.

Discover the Smilio S range

CONVERT UNHAPPY CUSTOMERS INTO LOYAL CUSTOMERS!

Skiply offers a turnkey cloud solution that enables effective management of the customer experience and improved service quality. You can also choose to retrieve the data collected by our terminals directly in your business software, via our API. Our solution is one of the most flexible on the market!

Skiply, alertes en temps réel pour l'amélioration de la qualité de service

Real-time alerts

(email/SMS, dynamic display solutions) to react quickly and correct any problems detected.

Tableaux de bord Skiply pour le suivi des indicateurs de performance en temps réel

Dashboards

to help you interpret your data and make the decisions that will have a positive impact on customer satisfaction.

Baromètre de satisfaction Skiply

Scales

to monitor your performance, compare your results, promote the work of your teams and identify new areas for improvement.

Matching Mobile

Patented innovation!
With “Matching Mobile”, start a one-of-a-kind loyalty programme.

Skiply, solutions pour l'amélioration de l'expérience client

IT WORKS!

By asking your customers the right questions at the right time in the right place, our collection and recovery system is the only one that can combine a customer opinion with:

  • Reliable and accurate time information
  • Compelling spatial information

• 30,000 votes are collected on average every month in hypermarkets fitted with our solutio

• 84% of hypermarket managers using the Skiply system have seen significant improvements in the customer experience

Our references: E.Leclerc, Vinci Airports, Kunz Pressing, GSF, Sodexo, Somfy, EDF, Airbus, etc.

IT WORKS!

By asking your customers the right questions at the right time in the right place, our collection and recovery system is the only one that can combine a customer opinion with:

  • Reliable and accurate time information
  • Compelling spatial information

• 30,000 votes are collected on average every month in hypermarkets fitted with our solutio

• 84% of hypermarket managers using the Skiply system have seen significant improvements in the customer experience

Skiply, solutions pour l'amélioration de l'expérience client

Our references: E.Leclerc, Vinci Airports, Kunz Pressing, GSF, Sodexo, Somfy, EDF, Airbus, etc.

TO BENEFIT FROM OUR SOLUTION

ESSENTIAL
PACK

449 €

1 Smilio A terminal – 3 smileys


3-year IoT subscription


Unlimited access to the Smilio management interface


Excel data export

Standard dashboard*

EXPERT
PACK

549 €

1 Smilio S terminal


3-year IoT subscription


Unlimited access to the Smilio management interface


Excel data export

Standard dashboard*

À LA CARTE PACKAGE

On quotation

A number of options to help you construct a made-to-measure solution:

graphic customisation of terminals, IoT connectivity, data dispatch and access, technical oversight of terminals, data visualisation (customised Google Data Studio dashboards), email/SMS alert services, staff swiping, etc.

Discover all our services

If you wish to deploy more than 10 Smilio terminals, data visualization in a standard dashboard might be not very user friendly. We advise you, in this case, Contact us us for the implementation of a customized dashboard.