Connected solutions for airports

In June, Skiply carried out the installation of a new real-time passenger experience monitoring system at Lyon Saint Exupéry Airport. The 82 terminals, located in restrooms, PIF (Passenger Filtration Filtration) areas, and shops in terminals 2, replaced the outdated smiley-based system that no longer met the airport’s expectations. Measuring customer satisfaction but not only… In addition to the visually appealing design of the new terminals, fully customized in Vinci Airport’s colors, several major improvements have been implemented. Thanks to user’s votes, the airport maintenance and cleaning teams can be informed in real-time if an issue arises. This replaces the “red” […]

Since 2019, Skiply has been equipping Kansai airports in Japan, including Osaka International Airport. And already 1 million passenger feedback has been collected thanks to Smilio satisfaction kiosks. For this project, Smilio A terminals were chosen, a choice assumed by the customer for the device’s compatibility. And that did not seem to slow down the passengers, who voted massively on the terminals. Several hundred kiosks have been installed by our local partner Sojitz, and kiosk communication is provided by the Sigfox network. Equipped airports have been cited many times as benchmarks in terms of passenger satisfaction. Further proof that the […]