Since 2019, Skiply has been equipping Kansai airports in Japan, including Osaka International Airport. And already 1 million passenger feedback has been collected thanks to Smilio satisfaction kiosks.
For this project, Smilio A terminals were chosen, a choice assumed by the customer for the device’s compatibility. And that did not seem to slow down the passengers, who voted massively on the terminals.
Several hundred kiosks have been installed by our local partner Sojitz, and kiosk communication is provided by the Sigfox network.
Equipped airports have been cited many times as benchmarks in terms of passenger satisfaction. Further proof that the simplest devices remain the most effective.