Cleaning tenders: the technology to win
A cleaning tender includes many maintenance services. Most of the time, it concerns the cleaning of premises and windows. Skiply provides tools to its Facility Manager clients in order to offer a more efficient response while remaining competitive thanks to technology.
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A profound change
Cleaning is a service whose value is most of the time as low. However it is one of the most scrutinized criteria by users, whether they are office workers or airport passengers.
With the sanitary crisis, the associated services, such as the disinfection of premises, have become essential for many companies.
User habits are also changing. There is a shift from planned services to on-demand services, depending on the occupancy of offices, premises or washrooms.
Clients now take these points into account, and it is common for a cleaning tender to include provisions to address them. Without technology, it is very difficult to win these projects. Skiply can help you gain an advantage over your competitors with a technology panel that focuses on efficiency, flexibility and low cost. With Skiply, you don’t have to revolutionize your IT to be able to provide a technological answer in a household consultation.
Which technologies to win a cleaning tender?
Not technological cleaning? We’ll show you everything you can do to deliver innovation and better performance with Skiply technologies.
Real-time monitoring of services
More and more calls for tenders for cleaning and sanitation include means to record the passage of personnel on site.
Solution 1: Telephone check-in (obsolete)
Today, there are still archaic systems such as telephone check-in, but these are less and less accepted by principals for several reasons:
- They require access to the internal telephone network, which creates major security problems.
- They are complicated to use for staff: employees have to call a number and dial a code, which multiplies the risk of errors, which causes most of the time major problems in operations.
Solution 2: Smilio A device
Most of the time, tenders rightly favour anonymous proof of passage. It is not up to the client to know who has come. This also avoids many problems related to the personal data of employees.
With Smilio A pointing, you have the ideal system: staff press the button when they come in and come out, and the information is transmitted in real time, without wire (autonomy of several years).
With Skiply’s Predicti software, you can even schedule time slots and be notified when someone has failed to show up or is suspiciously late.
This connected solution is one of the most economical on the market. It gives a unique competitive advantage in cleaning tenders.
Solution 3: Smilio E digital sign-out sheet
Smilio E is a special kiosk that not only signals the staff crossing, but also informs users. Users can check the last visit time and even give their opinion on the services provided.
Smilio E is particularly requested in the context of public or corporate health care.
Solution 4: Mobile check-in with printed QR code
The QR code solution is by far the cheapest on the market. Coupled with Ubiqod and its geofencing security, it offers an acceptable level of reliability. Its only drawback: it requires the use of a professional or business phone, with access to the smartphone’s GPS.
There are equivalent systems with NFC chips, but their use is more complex and more expensive, without real benefit.
Solution 5: Mobile check-in with secure QR code
The patented Ubiqod Key technology replaces GPS location security with a system that changes QR codes at regular intervals automatically.
Advantage: no need to access the user’s GPS location to validate his presence. We can consider smartphones personal use without legal constraints.
Solution 6: “Digital” time clocks (caution, danger)
Some unscrupulous providers conceal low-price mobile phones as the latest generation time clocks. Using one of these devices is dangerous, especially in terms of security. There are also “serious” models, but they must be plugged in and are more expensive. The use of traditional mobile networks or wifi makes their security more uncertain. Skiply has made the choice to privilege safe and autonomous energy devices. Winning a cleaning tender yes, but not at any price!
On-demand services in a cleaning tender
As we have seen above, customers now want cleaning services to be tailored to their needs. It is therefore essential to be able to set up a reliable and efficient system for ordering these services.
Solution 1: Service request with Smilio
This proven solution is used in the field of facility management, but also in industry. Companies such as Suez and Engie use Smilio A devices to automate their service requests. A simple “push button” at the end of a meeting triggers an additional service.
Solution 2: the service request by QR code
With Ubiqod, you just have to scan a QR code, select the service you want to order, and that’s it! It is also possible to secure the operation with a PIN code, as well as to use geofencing functions to filter illegitimate requests.
Measurement of user satisfaction (automated customer surveys)
Use of the Smilio S wireless terminals
Skiply is the French leader in customer satisfaction measurement using autonomous and wireless terminals. With Smilio S kiosks, there is no need to conduct paper surveys: users vote on the kiosk, which is conveniently located, and the results are transmitted in real time.
Another good way to inspire confidence in a cleaning tender while saving time and money!
Satisfaction measurement by QR code
Discover our solution for measuring customer satisfaction by QR code.
Office cleaning in flex office
Many cleaning tenders now take into account the new working methods. In some companies, employees choose their desk when they arrive in the morning, depending on the workstations available (this is called flex office). Therefore, devices need to be in place to know when an office needs to be cleaned, and users need to be informed if an office has been cleaned/disinfected before they move in.