For service providers in charge of providing hospitality in businesses and public places, measuring the quality of the service offered is essential.
Fortunately, current technologies now make it possible to do so at a lower cost and without constraints.
Why are traditional devices not suitable for reception?
When you are in charge of hosting a business or a public place, it is very difficult to assess whether the people received are satisfied with the service.
Indeed, this would require having the contact details of visitors, which is not always possible, and not well accepted.
In addition, devices such as tablets are not suitable:
- They must connect to the building’s wifi network
- They must be plugged in, and are therefore difficult to position on a reception desk
Smilio terminals: wireless, mobile and efficient
Satisfaction measurement kiosks offer the best current technological alternative for capturing feedback from visitors at reception:
- They operate on independent communication networks, and are autonomous for years on batteries
- Completely wireless, they are very easy to position on a reception desk, and can be easily removed or stored in the evening
For visitors, voting is very easy and non-intrusive: feedback is anonymous. On the other hand, the results are sent in real time and analyzes can be carried out in time slots.
Skiply has put together a Signature offer especially for you! Measuring satisfaction has never been easier.
Jérôme Chambard is a French engineer and a graduate of INSA Lyon. He has founded several successful technology companies, including Webmecanik and Skiply.
A TEDx speaker and frequent contributor to media outlets and organizations such as MEDEF, Jérôme is passionate about innovation and making technology accessible. He regularly supports entrepreneurs as a coach or investor.
He has also taught at various business schools and universities.
