Skiply’s survey terminals are an excellent way to measure customer, passenger and visitor satisfaction in public places. With them, you can collect thousands of votes effortlessly.
In addition to the terminals, Skiply has always offered QR codes that allow users to express the reason for any dissatisfaction they may have.
Now you can create and manage these QR codes yourself, and redirect your customers according to their level of satisfaction: to a public review site when they are satisfied, or to a promotional page for others. Setting up a customer survey in real-time and in context now takes less than 2 minutes!
You can place these “Feedback Points” at strategic points in the customer journey, and thus improve your service quality without fear for your online reputation.