Customer satisfaction terminal
Skiply is a global leader in collecting real-time customer feedback with its wireless and connected customer satisfaction terminals.
Used in shopping centers, museums, residential care homes, or in airports, they enable thousands of feedback to be collected effortlessly every day.
11/07/2022
Collecting customer feedback can be as easy as pressing a button with Skiply The goal of the Skiply connected buttons is to ask less with more relevant questions. Our smiley kiosks offer you to have: Real-time monitoring, Very accurate informations, Real-time alerts, More votes than other solutions. Smilio terminals enable “on-the-spot” evaluation of the satisfaction of all your audiences. Reap the benefits that feedback offers you: +20% satisfaction, +15% revenue, -20% costs. We are now partner of the Helium Network Check out our interview to learn all about Skiply. Discover the Helium special offer to improve your customer’s experience Start […]
9/03/2022
The Skiply range of connected buttons and terminals has been successfully tested on the Helium network. Every business in the world can now benefit from the advantages of these award-winning devices for: Field worker time clocking On demand services (Facility Management, hotels…) Satisfaction surveys in shopping centres, training centres, hospitals and clinics And much more. Wireless for years on Helium network Thanks to LoRaWAN technology, Skiply buttons are able to operate wirelessly for up to 6 years. The batteries are replaceable (size AA). Used for years on many LoRaWAN networks around the world, Smilio A and Smilio S devices have […]
8/12/2021
Unquestionably, the QR code has entered the daily life of people all over the world with the Sanitary Pass. To be convinced, simply consult the search trends for the term “QR code” on Google Trends : terme “QR code” sur Google Trends : This unexpected notoriety of small black squares among the general public has not been without consequences on its use in professional world. Now, unlike RFID, everyone knows how to scan and use a QR code. Here is a quick overview of the most common uses. The QR code for pointing While QR code pointing solutions are now […]
2/12/2021
For service providers in charge of providing hospitality in businesses and public places, measuring the quality of the service offered is essential. Fortunately, current technologies now make it possible to do so at a lower cost and without constraints. Why are traditional devices not suitable for reception? When you are in charge of hosting a business or a public place, it is very difficult to assess whether the people received are satisfied with the service. Indeed, this would require having the contact details of visitors, which is not always possible, and not well accepted. In addition, devices such as tablets […]
10/03/2021
Skiply’s survey terminals are an excellent way to measure customer, passenger and visitor satisfaction in public places. With them, you can collect thousands of votes effortlessly. In addition to the terminals, Skiply has always offered QR codes that allow users to express the reason for any dissatisfaction they may have. Now you can create and manage these QR codes yourself, and redirect your customers according to their level of satisfaction: to a public review site when they are satisfied, or to a promotional page for others. Setting up a customer survey in real-time and in context now takes less than […]
18/02/2021
Since 2019, Skiply has been equipping Kansai airports in Japan, including Osaka International Airport. And already 1 million passenger feedback has been collected thanks to Smilio satisfaction kiosks. For this project, Smilio A terminals were chosen, a choice assumed by the customer for the device’s compatibility. And that did not seem to slow down the passengers, who voted massively on the terminals. Several hundred kiosks have been installed by our local partner Sojitz, and kiosk communication is provided by the Sigfox network. Equipped airports have been cited many times as benchmarks in terms of passenger satisfaction. Further proof that the […]